FAQ's
A collection of all of our most frequently asked questions
Category:
Getting Started
Please complete our Records Release Form (available on our website or in our office) and we'll handle the request for your child's medical records from their previous provider.
Congratulations on your little one! When you're notified about hospital discharge, contact us to schedule your baby's first visit, typically 1-2 days after coming home.
Yes! We are currently welcoming new patients of all ages, from newborns to adolescents.
Absolutely. We believe that finding the right pediatric home for your child is one of the most important decisions you'll make as a parent. That's why we invite you to come meet our team and tour our facility before making your decision. Give us a call to setup your meet & greet!
About Our Practice
Our practice is led by two board-certified pediatric providers who are also mothers themselves. Brittany Molkenthin, APRN, CPNP-PC is our founder with extensive background in pediatric intensive care and mental health. Lauren Maxeiner is a Board Certified Family Nurse Practitioner with specialized training in lactation counseling. Both providers are committed to delivering compassionate, family-centered care.
Our Office Hours are Monday - Friday 8:00 am - 4:30 pm, and Saturday by appointment only.
We believe in treating the whole child—physical, emotional, and mental well-being. Our approach centers on evidence-based care delivered with compassion and respect for parents as partners in their child's healthcare. We live by the philosophy that "not every child follows the textbook," allowing us to tailor care to each unique child.
Our office is located at 188 Westminster Rd, Unit 5, Canterbury, CT 06331.
We provide care from birth through young adulthood, offering comprehensive services for newborns, infants, children, and adolescents.
Appointments & Scheduling
You can schedule an appointment by calling our office at (860) 556-9119. For newborns, please call as soon as you know your hospital discharge date so we can schedule your baby's first weight check.
Please bring your photo ID, insurance card, any medical records from previous providers (if applicable), immunization records, and a list of current medications. For newborns, please bring hospital discharge paperwork.
Patients who arrive more than 15 minutes late for their scheduled appointment will need to reschedule. This policy helps us provide timely care to all our patients.
Yes! We prioritize seeing sick children promptly and reserve appointments each day for acute illness. For the best chance of securing a same-day appointment, we recommend calling first thing in the morning.
Well-child visits typically last 30 minutes, while sick visits are usually 15-20 minutes. Mental health consultations and initial evaluations are scheduled for longer periods to ensure thorough assessment.
Insurance & Billing
Our current accepted insurance policies are:
• Medicaid CT
• Tricare East
• Aetna
• Blue Cross Blue Shield CT
• United Healthcare
• Cigna
• Oscar Health
Please bring a copy of your insurance card to your first appointment. For those who are self-pay, payments are due at time of visit. Please contact us with questions about a payment plan.
• Tricare East
• Aetna
• Blue Cross Blue Shield CT
• United Healthcare
• Cigna
• Oscar Health
Please bring a copy of your insurance card to your first appointment. For those who are self-pay, payments are due at time of visit. Please contact us with questions about a payment plan.
Please contact our office to discuss payment options. We are committed to making quality pediatric care accessible.
Co-payments are due at the time of service. For services not covered by insurance, payment is expected at the time of your visit. We accept credit cards, debit cards, and personal checks.
Vaccines & Preventive Care
We strongly value childhood vaccinations as an essential part of preventive care. We follow the recommended schedules from the American Academy of Pediatrics and the Centers for Disease Control and Prevention. While we will work with families who wish to pursue an alternative or delayed schedule, our goal is to have all patients on track with vaccinations by two years of age.
We recommend all vaccines included in the CDC's recommended childhood immunization schedule, which protects against 14 potentially serious diseases before age two.
Yes, we value shared decision-making and will work with you to establish an alternative schedule if that's your preference. This schedule must be established with your provider, with the goal of completing recommended vaccinations by age two.
Medications & Refills
For ongoing medications, please contact your pharmacy first for refills. We receive these requests through our electronic medical record system. For controlled substances, we require 24 business hours to process refill requests, and your child must be up-to-date on medication follow-up appointments.
Children on mental health medications are typically seen every three months for monitoring and adjustments. Other medications may have different follow-up schedules based on your child's specific needs.
Portal & Communication
Yes, we use Athena's patient portal which gives you 24/7 access to your child's medical records, immunization history, and lab results. You can also request appointments and communicate with our office through the portal.
Yes, we send appointment reminders via email and/or text message based on your communication preferences.
The patient portal is the best way to communicate non-urgent questions or concerns. For urgent matters during office hours, please call our office directly.
